Knowledge base
How can we help?
Step-by-step guides and answers for your Exeltel services. Can’t find it? Raise a ticket or call 0333 004 0180.
Getting started & your account
8 articles
Contacting us, the Customer Portal, your online account, orders and billing.
Broadband
11 articles
Full Fibre (FTTP), SoGEA and SoADSL: installation, first checks, speeds, Wi-Fi and router settings.
Leased lines
4 articles
How leased lines are installed, wayleaves, faults and IP addresses.
Horizon phone system
13 articles
Desk phones, voicemail, call forwarding, star codes, recordings and the Horizon portal.
Horizon with Webex & Teams
5 articles
The Webex app for calls, messaging and meetings, and Horizon for Microsoft Teams.
Horizon Contact
5 articles
The cloud contact centre: agents, supervisors, web chat and troubleshooting.
PhoneLine+
5 articles
Your business number on your computer and mobile.
Business mobile
4 articles
SIMs, switching your number, troubleshooting, roaming and lost phones.
Domains, hosting & email
3 articles
DNS records, email set-up and website hosting.
Numbers & the digital switchover
4 articles
Keeping your numbers, the analogue switch-off, alarms and 999 calls.
Can’t find what you need?
Our UK team is here 24/7/365.