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Horizon Contact
5 articles
The cloud contact centre: agents, supervisors, web chat and troubleshooting.
- Getting started with Horizon Contact (agents)Log in, install Horizon Contact as an app and set your status.
- Agent status and handling calls, email and chatAvailability, taking interactions and wrapping up in Horizon Contact.
- For supervisors: wallboards, reports and agentsMonitor queues, manage agents and report on performance.
- Adding web chat to your websiteLet customers chat to your agents from your website.
- Horizon Contact troubleshootingFixes for common agent problems.
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