The quickest way to get help depends on how urgent it is.
| If… | Do this |
|---|---|
| Something is down (no calls, no internet) | Call 0333 004 0180 — we’re here 24/7/365 for faults on supported services |
| It’s not urgent | Raise a ticket on the Customer Portal so you can follow every update |
| You have a quick question | Use live chat on our website (Monday to Friday, 9am–5pm) |
| It’s about an order, a quote or a new service | Email sales@exeltel.co.uk or call us |
Phone
- UK: 0333 004 0180
- From abroad: +44 161 414 0180
Our office is open 9am–5pm, Monday to Friday. Outside those hours, faults on supported services are handled 24/7.
| Team | |
|---|---|
| Technical support | support@exeltel.co.uk |
| Sales and new orders | sales@exeltel.co.uk |
| Installations and service delivery | delivery@exeltel.co.uk |
| Billing and accounts | accounts@exeltel.co.uk |
Write to us
Exeltel Limited, Hyde Park House, Cartwright Street, Hyde, SK14 4EH.
Our promise: if our monitoring spots a problem with your service during business hours, we’ll call you — often before you’ve noticed.