With web chat, website visitors can chat to your agents, who answer from the same screen as calls and email.
- Make sure the agents who’ll answer chats have the web chat add-on.
- We set up the chat queue and give your web developer a small piece of code to add to your website.
- Choose your opening hours and the message visitors see when you’re closed.
- Test it on your website before going live.
Ask us about adding web chat — you can also add it to your system in the Horizon Contact builder.