You can order broadband, PhoneLine+, Horizon and Horizon Contact on our website. Here’s what happens next.
- You place your order. We email you an order acknowledgement. This isn’t a contract yet — it’s your offer to buy.
- Set up your Direct Debit. New customers get an email with a secure GoCardless link. It takes a couple of minutes, and we can’t confirm your order until it’s done. Already pay us by Direct Debit? There’s nothing to do.
- We check your order — availability at your address, your numbers and anything else we need — usually within one working day. We may call you to talk it through.
- We send your Order Confirmation. That’s when your order is accepted and your contract starts (clause 2 of our Terms and Conditions).
- We set it up. Broadband installation dates are at least 12 working days after you order; phone systems are usually quicker. You’ll get dates from us.
- It goes live. It then appears in your online account with its price and contract dates.
Already a customer?
Sign in at the top of the order form so the order goes on your existing account. You’ll come straight back to your order with nothing lost.
Need to change or cancel an order?
Call us on 0333 004 0180 or email sales@exeltel.co.uk as soon as you can — before your order is confirmed, there’s no contract.