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Horizon phone system
13 articles
Desk phones, voicemail, call forwarding, star codes, recordings and the Horizon portal.
- Getting started with HorizonYour first day on Horizon: welcome emails, your phone, apps and the portal.
- Using the Horizon portalLog in to manage your calls, voicemail, forwarding and recordings.
- Desk phone basics: transfer, hold, park and conferenceEveryday call handling on Horizon desk phones.
- Horizon star codes (feature codes)Turn Horizon features on and off from any desk phone.
- Voicemail and the voice portalSet up your voicemail, record greetings and manage messages by phone.
- Call forwarding and Do Not DisturbSend calls to another number, to voicemail, or stop them ringing.
- Remote Office: take your calls on another numberWork from home or another site on your normal Horizon number.
- Changing the number you call fromShow your company, site or another number on outgoing calls.
- Listening to call recordingsFind, play and download recorded calls.
- Hunt groups, call queues and out-of-hoursHow incoming calls are shared out, and what happens when you’re closed.
- The receptionist consoleSee everyone’s status and transfer calls in one click.
- Cordless (DECT) phones: tipsGetting the best from Yealink cordless handsets and bases.
- Desk phone not working: first checksWhat to check if a Horizon phone won’t start, register or make calls.
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