Dial these codes from your Horizon phone to change settings without logging in to the portal. Where a code needs a number (for example call forwarding), dial the code, then the number, then press # or wait.
| Code | What it does |
|---|---|
*72 | Forward all calls — on (then dial the number) |
*73 | Forward all calls — off |
*90 | Forward when busy — on |
*91 | Forward when busy — off |
*92 | Forward when not answered — on |
*93 | Forward when not answered — off |
*94 | Forward when unreachable — on |
*95 | Forward when unreachable — off |
*21 | Send all calls to voicemail — on |
#21 | Send all calls to voicemail — off |
*40 | Busy calls to voicemail — on |
#40 | Busy calls to voicemail — off |
*41 | Unanswered calls to voicemail — on |
#41 | Unanswered calls to voicemail — off |
21 | Check “forward all calls” |
67 | Check “forward when busy” |
61 | Check “forward when not answered” |
63 | Check “forward when unreachable” |
*610 | Set how long it rings before “not answered” |
*78 | Do Not Disturb — on |
*79 | Do Not Disturb — off |
*62 | Voice portal (voicemail and settings) |
*86 | Listen to your voicemail |
*55 | Transfer a caller straight to voicemail |
*99 | Clear the message-waiting light |
*67 | Withhold your number for this call |
*65 | Show your number for this call |
*31 | Withhold your number on all calls — on |
#31 | Withhold your number on all calls — off |
*77 | Reject withheld (anonymous) callers — on |
*87 | Reject withheld callers — off |
*98 | Pick up a call ringing in your pick-up group |
*97 | Pick up a call ringing on a particular extension (then dial it) |
*68 | Park a call |
*88 | Retrieve a parked call |
#58 | Group call park |
*11 | Retrieve a call from another device |
*43 | Call waiting — on |
#43 | Call waiting — off |
*70 | Turn off call waiting for the next call |
*66 | Redial the last number |
*69 | Call back the last person who called you |
*12 | Location control (Remote Office) — on |
*13 | Location control — off |
*71 | Add an account code to this call |
*60 | Turn off music on hold for this call |
*80 | Stop this call being forwarded on |
*57 | Trace a nuisance call (report it to us afterwards) |
*74 | Set up a speed dial (2–9) |
*75 | Set up a speed dial (00–99) |
Some codes depend on the features your company has. If a code doesn’t work, ask your administrator or raise a ticket.