Your Exeltel online account is part of the Customer Portal. Sign in to see:
Orders in progress
Each website order shows its status:
- Waiting for your Direct Debit — check your email for the secure GoCardless link (see Direct Debit, invoices and billing). You can have the link sent again from here.
- Waiting for our confirmation — we’re checking availability and your order details.
- Confirmed — we’re setting it up — your contract has started and we’re installing or configuring your service.
My products
Once a service is live it appears under My products with:
- your monthly price (excluding VAT) and what’s included
- your contract length, the date it went live, and whether you’re in contract or out of contract
- the reference we use for it (for example a circuit ID or main number)
- a Raise a ticket button, so we know exactly which service you mean
Broadband upgrades
Broadband products show Upgrade options — faster connections we offer. Choose Ask for this and our team will check what’s available at your address and confirm the price before anything changes. Upgrading starts a new minimum term.
Something missing or out of date? Raise a ticket and we’ll update your account.