Lost or stolen phone or SIM

1. Call us straight away on 0333 004 0180 so we can bar the SIM and stop it being used. You’re responsible for charges until it’s barred.
2. Lock or wipe the phone remotely: Find My (iPhone) or Find My Device (Android), or through your company’s device management.
3. Change passwords for email and other accounts used on the phone, especially if it wasn’t locked.
4. Report theft to the police and keep the crime reference — your insurer will need it.

We’ll send a replacement SIM with the same number. Once it arrives, insert it and restart the phone.