Getting into your voicemail
- Press the voicemail / message button on your desk phone, or dial
*62. - Calling from elsewhere? Ring your own number, and while your greeting plays press
*, then enter your number and your voicemail PIN (passcode).
The first time, you’ll be asked to set a PIN and record your name and greeting.
Main menu (voice portal)
| Press | To |
|---|---|
| 1 | Voice messaging (listen to messages, change greetings) |
| 2 | Change your call profile (available / out of office / busy) |
| 3 | Record your name and personal greeting |
| 4 | Change call forwarding |
| 8 | Change your PIN |
| # | Repeat the menu |
Listening to messages
| Press | To |
|---|---|
| 2 | Play or repeat the message |
| 4 / 6 | Previous / next message |
| 7 | Delete the message |
| # | Save the message |
| 8 | Call the person who left it |
| 9 | More options |
While a message plays: 1 back 3 seconds, 2 pause/resume, 3 forward 3 seconds, 4 start of message, 6 end of message.
Greetings
From Voice messaging (1): press 2 for your busy greeting or 3 for your no answer greeting, then 1 to record a new one, 2 to listen, or 3 to go back to the standard greeting.
Voicemail to email
Your administrator, or we, can set voicemail to be emailed to you as an audio file — handy when you’re away from your desk. You can also manage this in the Horizon portal.